Showing Value
Sharing the Future
Showing Value
Sharing the Future
The last few years have been challenging, and we’re stronger for it. From a solid foundation, we’re collaborating with our clients and employees to build a roadmap for what’s ahead—we’re focused on innovative ways to demonstrate value to our clients and their members, pensioners and employers. Rejuvenated and revitalized, we’re strengthening relationships and finding ways to be even better.
The number of members, pensioners and employers that we serve continues to grow.
Members and Pensioners
Number of Employers
“(The Member Services Representative) was well-spoken, articulate and knowledgeable. She understood my needs and did her best to provide clear, understandable information.”
Denis, LAPP member, 49
“Quick response and a pleasant and helpful person on the other end of the phone.”
SFPP retiree
Showing value to pension plan members and employers drives us to do our best. We’ve spent the last few years elevating their experience. In 2022, we continued to achieve remarkable successes—including some of our best service results ever.
Despite an evolving and more complex environment, APS consistently delivered quality services in a cost-effective manner. Over the last five years, APS’ administration costs per member trended significantly lower than our Canadian public sector peers, and our total service score has consistently met or exceeded the scores of our peers. Both scores are measured by CEM (an industry benchmarking company).
Our engagement score in 2022 was 75%. That’s our best score, up from 68% in 2018. It’s also above the average of comparable organizations across Canada.
Innovation remains a key focus of APS. We implemented 90 innovations in 2022.
It was an honour to be named a top Alberta employer based on the submission we made in 2022.
71 units of blood donated by staff
to Canadian Blood Services
$8,840 and 291 kg of food donated by
staff to Edmonton’s Food Bank
APS employees participated in the 2022 Corporate Challenge, earning second place. We also took part in Ride for Heart, supporting the Heart and Stroke Foundation, and Extra Life, supporting Children’s Miracle Network Hospitals.
The Members Services team collected $700 to make three Christmas hampers for four families. Some of the hampers included pasta, fruits and veggies, cereals, baby and toddler snacks, chocolate, cookies and marshmallows, and more!
“(The Member Services Representative) was so helpful and friendly that I teased him that no one should be that happy on a Wednesday. Really positive experience.”
SFPP member
“The employee assisting me sounded caring, showed empathy and patience, and gave me more information than I asked for.”
Catherine, MEPP retiree, 75
2022
$6.4B 403,943 Members
& Pensioners
2016: $6.0B
359,656 Members & Pensioners
2011: $4.0B
312,488 Members & Pensioners
We have an exciting opportunity to continue to collaborate with our clients as the needs and expectations of members and employers continue to evolve. As new generations move into the workforce and member demographics become more diverse, we must remain agile and continue to pivot with changing preferences.
Our new five-year strategic plan is in place. It was built with feedback from clients, staff, APS Board members and APS leadership. We collected employee survey responses, took into account engagement feedback, held strategic planning sessions with clients and had multiple strategy workshops for different groups at APS.
We are proud to be a high-service, low-cost service provider as compared to our peers in the pension administration industry. Working together, we will continue innovating and improving services; we will continue to show value every day.
APS is situated in the heart of Treaty Six territory. We respect the histories, languages and cultures of First Nations, Metis, Inuit and all First Peoples throughout Alberta and across Canada, whose presence continues to enrich our community.
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