Service. Quality. Accountability.

We have been facing unprecedented and demanding times. The pandemic has challenged us personally and professionally, yet we adapted quickly. We had to because our goal at Alberta Pensions Services Corporation (APS) remains the same: finding better ways to be a cost-effective pension benefits administrator that offers a high standard of service.

We continue to find ways to enhance the experience of our clients’ members, pensioners and employers because we care about Albertans and their futures. Our foundation—our diverse services and employees—remains strong as we continue to live the APS values: service, quality and accountability.

Who We Serve

The number of members, pensioners and employers that we serve continues to grow.





Members and Pensioners





Number of Employers

Below Are Some of Our Highlights for 2021

2021 Pensions Services Highlights

It’s often said that the pandemic ushered in a “new normal.” In many cases, this is true, but at least one important thing has not changed at APS—we continue to find ways to enhance the experience of members, pensioners and employers.

We remain agile and focused on solidifying our foundation, continuing to find ways to improve services and still be a cost-effective pension benefits administrator.

Member and Pensioner Satisfaction


Employer Satisfaction


First Call Resolution



We enhanced cybersecurity and business resilience in the face of ever-changing risks.


Innovation remains a key focus of APS. We completed 63 innovation initiatives in 2021.

Data Insights and Information

We launched a data literacy campaign in 2021. Information is APS’ second most valuable resource, and the key to unlocking its potential lies in the first most valuable resource—our people.

Community Involvement

78 units of blood donated
to Canadian Blood Services

$6,991 donated by staff to
Edmonton’s Food Bank

APS employees participated in the 2021 Corporate Challenge, earning second place. We also took part in Ride for Heart, supporting the Heart and Stroke Foundation, and Extra Life, supporting Children’s Miracle Network Hospitals.


Environmental Factors

We approved a climate and environmental policy in 2021. In 2022, we’ll develop tangible and measurable actions supporting this policy.

Social Factors

We approved a diversity and inclusion policy in 2021. This demonstrates APS’ resolve to create an inclusive work environment, building on the trust and commitment APS has established with employees.

Funds Administered

2021 $6.4B 391,636 Members
& Pensioners

2016: $6.0B
359,656 Members & Pensioners

2010: $3.7B
304,514 Members & Pensioners

Looking Ahead

In 2022, we will anticipate and quickly respond to the changes and challenges we find in front of us.

From our strong foundation, we will embrace opportunities and continue to find better ways to be a cost-effective pension benefits administrator that offers a high standard of service. We find operational excellence at the intersection of our three driving themes: reliability, innovation, and our people and culture. The goal is consistent—enhance the experience of our clients’ members, pensioners and employers.

Treaty Land Acknowledgement

APS is situated in the heart of Treaty Six territory. We respect the histories, languages and cultures of First Nations, Metis, Inuit and all First Peoples throughout Alberta and across Canada, whose presence continues to enrich our community.

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