Canada Post Service Interruption

November 15 2024

Alberta Pensions Services Corporation is working hard to ensure its business as usual for the Plans we administer and their members, pensioners, and employers during a Canada Post service interruption.

If you're collecting a pension and your payments are directly deposited to your bank account, the mail disruption won't affect your monthly benefits. If you still receive cheques, contact the Member Services Centre to set up direct deposit, or to make other arrangements.

Other Plan mail can be sent via fax or picked up at the Alberta Pensions Services office in Edmonton. Visit your Plan's website to access the Secure Mailbox in Your Pension Profile, your secure online account, for a safe, easy way to deliver and receive documents.

Contact information for further assistance: Members:

LAPP Members: 1-877-649-5277
MEPP Members: 1-877-889-MEPP (6377)
PSPP Members: 1-877-453-1PSP (1777)
SFPP Members: 1-877-809-SFPP (7377)

Other Plans' Members: 1-800-358-0840

Fax: 780-421-1652

E-mail: memberservices@apsc.ca

Employer representatives:
Phone: 1-877-391-EMPL (3675)
Fax: 780-415-9598
E-mail: employerservices@apsc.ca

Pensioners/retirees:
1-877-422-4748 (toll-free in North America)
If you live outside of North America, please call our international toll-free phone number:

  • enter your country's international calling/access code,
  • then 1-800-661-81988 (local long-distance dialing rules will apply).

  • Your international calling code may vary by country. Please confirm with your local telephone service provider before dialing.