Next Generation Update

May 24, 2016

We are officially in the EOS system freeze. As a reminder, if you haven't submitted your remittance details to us yet, please do this before Wednesday, May 25. Having this information will allow us appropriately support you through your first remittance schedule once the new Employer Portal goes Live.

Support Update

At Go Live, calling Employer Services is the quickest way to get support if you have urgent issue.
For email correspondence, please send all messages to our general inbox:
At go Live, you may not always be speaking with the same rep you are used to speaking to. We have brought in additional reps to provide you with the highest support possible post Go Live.

System Performance Update

We've heard your concerns related to system performance experinced during training. Please see a sample of expected performance times for Go Live.
We continue to work with our vendor, Morneau Shepell on improving results.

FAQs from Employer Training

When warnings are approved, where can I review them?

All messages entered when approving warning are stored in the "Public Validations reports" generated from the processing of the Data Collection. You can always review these reports to ensure that your staff are entering appropriate approval messages. Ultimately, APS is giving control of the data to you. We trust that you will develop internal processes to verify any information that triggers a warning

Can employers access Member IDs for their employees when they are asked for them?

Yes. When you search for a member in the Member Profile, there is a field displayed in the search results called "Ariel ID"". This is the new Member Identifier. You can supply it to your employees if you are asked, or you can direct them to contact the Member Services Centre, as you do now.

Troy Diakow
Executive Director, Client Services