July 21, 2016
We are pleased to be able to provide you with a detailed update regarding the Employer Portal.
Near the middle of August, APS will implement a software update that will address a number of system glitches that some users may have been experiencing. Two additional software updates are scheduled for later this fall.
Each software update that APS implements is vigorously tested in our own environment to ensure the viability of each change. Once each update passes our testing criteria, we then release the update into the live system.
An outline of the glitches being addressed in August can be found on the front page of Pension e-guide for your review. We will inform you of the exact date you will see the software update in the system, once we are confident with the test results. If you require further clarification on the individual updates, please don't hesitate to contact us.
More details on the next two software updates will be available in the beginning of September.
Thank you for continuing to communicate with the Employer Services Team. Your feedback and experiences allow us to prioritize system issues with our vendor Morneau Shepell and ensure the appropriate solutions are provided as soon as possible.
Throughout the last six weeks, we have been compiling Frequently Asked Questions that we have received from the training teams and the Employer Services Centre. You will receive a second Pension e-news shortly with this information.
Executive Director, Client Services