Update – September 2021
Alberta Pensions Services Corporation (APS) continues to monitor the COVID-19 situation and respond accordingly. Most APS staff have been working from home since March 2020, and we can report that service levels for our clients, their employers and their members have been unaffected by the relocation.
The APS building remains closed to public access, however, our Member Services Centre staff are continuing to take phone calls and connect with pension plan members using secure messaging available through the individual plan websites.
We are following the guidelines set by the Government of Alberta and are preparing our return-to-building plan based on those recommendations. Our goal is to ensure the health and safety of APS staff so they can continue to provide essential pensions services to plan members. Given the successful transition to working from home and the uncertainties that still surround the COVID-19 pandemic, there is no urgency to return personnel to the office at this time.
For the safety of our staff and the members we serve, we have taken the following precautions until further notice:
- We have closed our administrative building to the public effective March 19, 2020.
- Our Member Services Centre remains open for phone calls during regular hours of operation. We encourage plan members to login to their secure online account accessible from their plan website. Through this program, members have access to their pension information, can update their personal information, and communicate and share important documents using the secure mailbox.
- All staff who can work from home are working from home.
- All in-person education sessions for the immediate future and telephone or video sessions are being offered upon request.
APS has an extensive business resilience plan in place that is guiding us as we prepare for and respond to what lies ahead. As per our business resilience plan, a working group has been established, including representatives from critical areas of our operation.
We are committed to:
- Ensuring pensioners continue to receive their monthly payments
- Providing ongoing pension benefit services to plan members
- Providing updates to all stakeholders on critical APS operations
Caring for our staff
At APS, we rely heavily on our people who provide direct services to plan members, pensioners and employers. Healthy staff working in a healthy environment is the first step toward providing quality and timely services to the people we serve.
We have already identified and are supporting critical operational areas by sharing the most up-to-date health and safety practices such as proper handwashing and social distancing, having staff work from home, and educating staff on proper procedures for identifying and reporting potential risk through the proper channels.
Caring for plan clients and their employers, members and pensioners
Our staff take pride in providing quality services to our clients and their members, pensioners and employers. Our goal is that pensioners continue to receive their monthly payments, that members receive timely responses to their inquiries, that employers can continue to remit critical pension data, and that our pension plan clients are kept up-to-date on APS activities.
APS will continue to monitor this dynamic situation and respond accordingly. We are committed to providing timely and accurate updates in the event any of our processes are affected.