2018 APS Annual Report: The Future is NowJune 14, 2019
APS has unveiled the 2018 APS Annual Report: The Future is Now.
The report highlights key data and trends of 2018 and sets the stage for APS to reach even higher in 2019.
In 2018, APS served almost 500 employers and more than 375,000 plan members and pensioners. APS also reached the major milestone of providing services to over 100,000 pensioners.
A strong client service focus is what drove APS to make significant strides in 2018. Over the past several years, APS has made substantial progress improving quality, responsiveness and range of services while effectively managing cost. APS surpassed the peer median total service score for the first time, with a score of 83 out of 100. With a cost per member of $175-$43 less than the peer average of $218-APS is 19.7% more cost effective for the clients and members they serve. With more than 375,000 members and pensioners, that's an impressive cost saving.
At APS, we're looking forward, not back. We're searching for innovative solutions, not seeing roadblocks. And we're pursuing opportunities to get even better, not granting gateways to just 'good enough'.
Another significant milestone of 2018 was ensuring the transition into joint governance for three of the plans served by APS was as seamless as possible. Success was due to strong partnerships and collaboration with clients, as well as dedicated staff across the organization in the weeks and months leading up to the effective date.
At APS, the commitment to service doesn't end with pensions; dedication to the community is impressive, too. In 2018, nearly 50 APS staff rolled up their sleeves to donate 119 units of blood to Canadian Blood Services. APS staff brought in more than 12,000 pounds of food and nearly $20,000 for the Edmonton Food Bank, and they still had time to take third place in the 2018 Edmonton and area Corporate Challenge.
Find the 2018 APS Annual Report under the Publications section of this website.